Have a TwoBluePeas.com question? Here is a list of the most commonly asked questions and answers. If the answer to your question isn't here, by all means, send us an e-mail and we'll get it answered pronto.
Will Coronavirus-related issues affect delivery of my order?
Fortunately, Two Blue Peas operations have not been impacted and we don't expect them to. We have ample stock and labor to fulfill expected orders provided USPS operations (our shipping partner) aren't scaled back.
How long has Two Blue Peas been in business?
Two Blue Peas was established in 2007 and has been comforting American babies and toddlers for over 12 years! See what our customers have to say about our products and services here!
Where are Two Blue Peas products made?
Two Blue Peas purchases the highest quality baby and toddler gifts we can find from all over the world. We embroider them on-site at our Wisconsin facility and ship them across the country.
What is your minimum order?
There is no minimum order amount. You may order as many personalized baby and/or toddler items as you like. Save some $$ by purchasing $100+ and then you qualify for FREE shipping.
What payment methods do you accept?
All orders must be pre-paid by major credit or debit card. We are happy to accept Visa, Mastercard, American Express, and Discover.
Do I have to pay sales tax?
Two Blue Peas must charge Wisconsin sales tax to all orders being shipped to a destination in the state of Wisconsin, where we operate. If your order is being shipped to another state, you will not be charged sales tax unless that state requires us to do so.
What are your shipping charges?
We offer $7.00 flat rate shipping with no additional handling charges. We also offer rush order fulfillment for an extra $11.99 if you are running short on time ... please visit our shipping information page for additional information.
Does Two Blue Peas offer free shipping?
Two Blue Peas offers free standard shipping for orders over $100 that ship to a single domestic location. Free shipping does not apply to expedited (Rush Order Fullfilment) orders.
Where does Two Blue Peas ship to?
We ship to anywhere that the United States Post office delivers within the United States. Unfortunately, but we cannot process international credit cards or ship internationally.
When can I expect my order?
Orders that are not embroidered are shipped on the next business day. Please allow 2-7 days after it leaves our facility for delivery. Non-rush personalized orders will generally be embroidered within 2 days after the order is received and it will ship next available shipment. Depending on the weight of the package, it will most likely ship via USPS First Class or Priority. Shipping will take 2-7 days after it leaves our facility. Once your order is shipped you will receive a shipping confirmation email with package tracking details so you can watch your precious cargo’s progress. Please check our shipping information page for additional information.
When can I expect my rush order?
If you choose RUSH order fulfillment, we are on it!! We move those orders right to the top!! As soon as it comes in, we get it scheduled for embroidery and ship it on the next shipment; usually within 24 hours (unless it is a weekend or a holiday). All rush orders ship USPS Priority mail and should arrive to you 2-3 days after leaving our facility. Once your order is shipped, you will receive a shipping confirmation email with package tracking details so you can watch your precious cargo’s progress. Please check our shipping information page for additional information.
Why haven't I received any communication regarding my order?
Within a few minutes following placement of your order, you should receive an order acknowledgement e-mail detailing your purchase and the price paid. And, after we've processed and shipped your order, you will receive a shipment notification e-mail letting you know the goods are on their way and having a USPS tracking number so you can look up the expected delivery date. If you haven't heard from us after placing your order, we suggest checking your junk/spam e-mail folders just in case our communications are being diverted there.
Also, please be sure to enter a valid e-mail address when placing your order. Without this, you won't receive our order and shipment acknowledgement e-mails and it will be difficult for us to reach you should we have questions about your order or shipping address.
Why do the personalized baby and toddler gifts I just received have markings on them near the embroidery?
We understand your concern! However, we use a marker having disappearing ink as an aid in the embroidery process. The ink will disappear within a few days (usually by the time it makes it into the lucky recipient's hands!).
Can I include a messege with my gift?
Of course! During the checkout process, you will have the opportunity to enter a gift messege that will appear on the packing slip sent with the goods. Note: the order total is not printed on the packing slip.
Can my order be changed once placed?
We are pretty quick here at Two Blue Peas. If you realize you want to make a change within 60 minutes of placing your order, reach out to us at email@example.com indicating your desired change. We will let you know once we get your email and confirm the change. If your notice arrives after an hour has passed after placing the order, no promises can be made, but please drop us an email and still make the request. We will let you know if we were able to make the change. Fingers crossed you caught us in time!
Can I change the color or size of my item?
That one we cannot do. All of the colors and items we have available are displayed on the site. If you don't see it, we unfortunately don't have it available. A change to the personalization? Now that we can do! If you notice within 60 minutes of placing an order, reach out to us right away. We can make a change to the thread color, font, name and location as shown on our personalization page. You can try giving us a call but the fastest way to reach us is by sending us an email at firstname.lastname@example.org.
What if I am not satisfied with my order?
In the (hopefully) unlikely event you’re less than 100% satisfied with your purchase, by all means, send it back to us. We want to make sure you’re happy. Send the item back within 30 days from the original purchase date and we will refund your order to the purchasing credit card or e-gift card, less shipping fees and any gift wrap charges or promotional discounts (see our returns and exchanges page). Returns made after 30 days but within 60 days can be returned for store credit only. All returned and exchanged items must be unused, in their original packaging, from a smoke-free environment, and have any applicable tags attached. Sale and personalized items cannot be returned or exchanged. If an item is damaged due to shipping or misspelled due to our error, it will be replaced and will include a huge apology for the inconvenience.
What are your business hours?
Two Blue Peas doesn't keep regular office hours although you can try to catch us by giving us a ring any time at 262-388-7037. The quickest way to reach us is by email at email@example.com or Facebook IM. You can place orders 24 hours a day, 7 days a week on our internet site.